Terms & Conditions of Trade
ePrint Orthotics (ABN 67653169535)
1. Definitions

• “Supplier” means ePrint Orthotics (ABN 67653169535).

• “Client” means the clinic, practice, or individual ordering orthotics from the Supplier.

• “Goods” means all custom-made orthotics manufactured and supplied by the Supplier.

• “Order” means any request by the Client for Goods, whether made via email, form submission, or otherwise.

2. Orders and Supply
2.1 All Orders are subject to acceptance by the Supplier.
2.2 The Supplier may reject an Order in whole or in part if, in its opinion, it cannot be fulfilled or if the Client is in breach of these Terms.
2.3 Goods are custom manufactured and are not returnable, except as required by law.
3. Pricing and Payment
3.1 Pricing is as set out in the Supplier’s current price list or as otherwise agreed in writing.
3.2 Statements will be issued on the 1st day of each month.
3.3 Payment is strictly due within 7 days of the statement date.
3.4 The Supplier may charge interest at 2% per month on overdue accounts.
3.5 The Supplier may suspend supply of Goods if accounts remain unpaid.
3.6 All costs incurred in recovering overdue accounts, including legal fees and collection costs, are payable by the Client.
4. Delivery and Risk
4.1 Delivery dates are estimates only and the Supplier will not be liable for delays.
4.2 Risk in the Goods passes to the Client upon dispatch from the Supplier’s premises.
4.3 Title to the Goods remains with the Supplier until full payment is received.
4.4 The Supplier reserves the right to register its interest in the Goods on the Personal Property Securities Register (PPSR).
5. Warranty and Liability
5.1 The Supplier warrants that Goods are free from defects in materials and workmanship for a period of 30 days from delivery.
5.2 As Goods are custom-made based on scripts and scans provided by the Client, the Supplier accepts no liability for errors, inaccuracies, or unsuitability arising from information provided by the Client.
5.3 The Supplier manufactures Goods to the Client’s specifications only and does not provide medical advice or assess patient suitability. The Client is solely responsible for patient outcomes.
5.4 To the extent permitted by law, the Supplier excludes all other warranties, guarantees, and liabilities.
5.5 The Supplier’s liability for breach of any consumer guarantee under the Australian Consumer Law is limited, at its option, to repair, replacement, or refund of the Goods.
6. Client Obligations
6.1 The Client warrants that all scans, prescriptions, and instructions provided are accurate and fit for purpose.
6.2 The Client is responsible for ensuring the suitability of Goods for their patients.
6.3 The Client indemnifies and holds harmless the Supplier against any claims, costs, losses, or damages arising from the use of the Goods, except to the extent caused by the Supplier’s negligence or breach of statutory duty.
7. Returns and Adjustments
7.1 The Supplier may, at its discretion, offer adjustments or modifications to Goods where necessary.
7.2 Goods will not be refunded or credited unless required under Australian law.
8. Privacy & Data
8.1 The Supplier collects and stores scans, prescriptions, and patient-related data solely for the purposes of manufacturing Goods.
8.2 Such information will be handled in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
8.3 The Supplier will take reasonable steps to protect personal and health information from misuse, interference, or loss.
9. Intellectual Property
9.1 All designs, manufacturing processes, and related intellectual property remain the property of the Supplier.
9.2 The Client must not copy, reproduce, or disclose the Supplier’s designs or processes without written consent.
10. Force Majeure
The Supplier shall not be liable for any failure or delay in supply caused by circumstances beyond its reasonable control, including but not limited to equipment failure, transport disruptions, supply chain shortages, strikes, natural disasters, or pandemics.
11. Variation of Terms
11.1 The Supplier reserves the right to amend pricing or these Terms with 30 days’ written notice.
11.2 Continued ordering by the Client after such notice constitutes acceptance of the amended Terms.
12. Dispute Resolution
12.1 Any dispute arising under these Terms shall first be referred to mediation in Queensland before either party commences legal proceedings.
12.2 If mediation fails, either party may commence proceedings in accordance with clause 13.
13. Termination
13.1 The Supplier may suspend or terminate supply immediately if the Client:

• fails to make payment when due, or

• breaches any of these Terms.
  13.2 Upon termination, all outstanding amounts become immediately due and payable.

14. Governing Law
These Terms are governed by the laws of the State of Queensland and the Commonwealth of Australia. The parties submit to the exclusive jurisdiction of the courts of Queensland.